Refer a Friend Terms and Conditions

National Tool Hire Ltd

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These terms apply to the Refer a Friend programme operated by National Tool Hire Ltd ("we", "us", "our") on nationaltoolhire.co.uk and related channels. By sharing a referral code or link, or by using one at checkout, you agree to these terms in addition to our Hire Terms and Conditions and Privacy Policy.

The programme is a two-sided incentive. Amounts, discount rates, minimum spends and cooling-off periods are set by the live offer in force at the time and may change.

1. Who can refer

You must have an active customer account with us. Each eligible customer receives one unique personal referral code and shareable link. Codes are personal, non-transferable and may be deactivated by us at any time if we detect misuse.

2. Who can use a referral code (Referee)

A referral code may only be used by a new customer who has never previously completed a paid order with us on the same channel. Self-referral is prohibited (including using your own code or an order placed with an email address that matches the referrer's account). Only one customer-entered promotional code (referral or otherwise) may be applied per order. If a code is ineligible it will be rejected. It will not be converted into a different discount.

3. What the Referee receives

If the code is valid and the order meets the live offer rules (including any minimum spend), the Referee receives the discount shown at checkout (percentage or fixed amount as configured in the current offer). The discount applies only to the eligible hire/sale item base. It does not apply to transport charges or deposits. VAT is charged in the normal way on the discounted amount.

4. What the Referrer receives

When a Referee successfully pays for a qualifying order, a pending reward is created for the Referrer. After the cooling-off period set in the live offer (counted from the date the reward is created), the reward is approved and store credit of the amount specified in that offer is added to the Referrer's account ledger. Pending rewards are not spendable. Only approved store credit can be used. Pending and available amounts are shown in My Account under Refer a Friend.

5. Using store credit

Store credit can be applied to future qualifying orders on the same channel. It cannot be used to pay deposits. It cannot be withdrawn as cash, transferred, or paid out by bank transfer or voucher. Credit is channel-specific and has no cash value outside the platform.

6. Cancellations, refunds and clawback

If the Referee's order is fully cancelled, the related reward or issued credit is fully clawed back. If a partial refund reduces the discounted value of the original order, a proportional clawback is applied. Deposit-only refunds do not trigger a referral clawback. If clawback occurs after the Referrer has already spent the credit, the account balance may go negative. Further spending is blocked and the matter is reviewed by our operations team. We do not automatically rewrite finalised invoices to recover the difference.

7. Abuse and programme integrity

We may refuse, reverse or claw back any reward or discount where we reasonably believe there has been fraud, self-referral, bulk account creation, code sharing for commercial gain, or any other abuse of the programme. We may deactivate codes, rate-limit applications, and withhold or reverse credit without notice in these circumstances.

8. Changes and withdrawal of the programme

We may change the credit amount, discount, eligibility rules, cooling-off period or any other aspect of the programme, or withdraw it entirely, at any time. Changes will apply to future referrals. Pending rewards already created will normally still be processed under the rules that applied when they were created, unless we have a legitimate reason to do otherwise (for example suspected abuse). We will not provide notice of every offer configuration change.

9. No cash, no guarantee of value

Participation does not create any right to cash, bank payment, or any form of compensation beyond the store credit described above. We do not guarantee that any particular credit amount will remain available indefinitely. The live offer controls the amount at the time the reward is created.

10. General

These terms are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer. For questions about a specific referral or credit balance, contact us via our support centre or the support channels listed on the website. See also our Legal information page.