Legal documents & policies
Transparency and trust are fundamental to our business. Here you'll find all our legal documents, policies, and important information about how we operate and protect your rights.
Company information
National Tool Hire Ltd, registered in England and Wales (Company No: 08904335)
Customer rights
Your statutory rights as a consumer are protected under UK law
Data protection
We comply with UK GDPR and EU GDPR regulations for data protection
Regular updates
Our legal documents are reviewed and updated regularly to ensure compliance
Our legal documents
All our legal documents are written in clear, understandable language. We recommend reading them to understand your rights and our obligations.
Our comprehensive terms and conditions that govern all hires, purchases, and services. Essential reading before booking.
Read full documentHow we collect, use, and protect your personal information in compliance with UK and EU GDPR regulations.
Read full documentOur commitment to competitive pricing and how our price match guarantee works to ensure you get the best value.
Read full documentInformation about how we use cookies and similar technologies to improve your browsing experience.
Read full documentUnderstanding our legal framework
Our legal documents are organised into key categories to help you find the information you need.
Contract & service
Terms and conditions that govern our business relationship
Data & privacy
How we handle and protect your personal information
Pricing & guarantees
Our pricing policies and customer guarantees
Important legal notice
Our legal documents form binding contracts between you and National Tool Hire Ltd. By using our services, you agree to be bound by these terms.
If you have any questions about our legal documents or need clarification on any terms, please contact our legal team before proceeding with any hire or purchase.
Frequently asked questions
Common questions about our legal documents and policies.
Why should I read the terms & conditions?
Our Terms & Conditions form a legal contract between you and National Tool Hire. They outline your rights and responsibilities, our obligations, and important information about hire periods, payments, and liability. Reading them ensures you understand what you're agreeing to.
How do you protect my personal data?
We comply with UK GDPR and EU GDPR regulations. Your personal data is processed securely, stored safely, and only used for the purposes outlined in our Privacy Policy. You have rights to access, correct, or delete your data at any time.
How does your price match policy work?
If you find the same equipment for less from a competitor, we'll match that price. The equipment must be identical, available for immediate hire, and from a legitimate competitor. Contact our customer service team with details to claim.
What cookies do you use?
We use essential cookies for website functionality, analytics cookies to improve our service, and marketing cookies (with your consent) for personalized content. You can manage your cookie preferences in your browser settings.
How often do you update legal documents?
We review our legal documents regularly and update them when necessary due to changes in law, business practices, or services. Significant changes are communicated to customers via email or website notifications.
How can I contact you about legal matters?
For legal inquiries, you can contact us via email at legal@nationaltoolhire.co.uk or by post at our registered office: 11th Floor, The Plaza, Old Hall Street, Liverpool, L3 9QJ. We aim to respond within 5 business days.